How to Block Unwanted Numbers in Agent and Admin App

Module: Agent Application

Let's check out how to Block Contacts or spam calls in VoiceStack.

Block a Number

1. Click on the Menu on the top right.

2. Select Settings.

3. Under General Settings, select Blocked Contacts.

4. Click Block Contact.

5. Enter the required details:

• Phone Number – The number to be blocked.
• Reason – Select a reason from the available options (Spam, Marketing, Job Seeker, Others).
• Notes – Provide additional details about why the number is being blocked.

6. Click Block to add the number to the blocked list:

7. In the confirmation pop-up, click Block to block the contact permanently, or Cancel to abort the action.

Unblocking a Blocked Number

1. Locate the number to be unblocked.

2. Click on Unblock to remove the number from the blocked list.

3. In the confirmation pop-up, click Unblock to unblock the contact, or Cancel to abort the action.

Note: Unblocking is limited to contacts you have blocked. Contacts blocked by other agents cannot be unblocked.

Module: Admin Application

Block a Number

1. Navigate to Configuration > General Settings > Blocked Number.

2. Click Block Contact.

3. Enter the required details:

• Phone Number – The number to be blocked.
• Reason – Select a reason from the available options (Spam, Marketing, Job Seeker, Others).
• Notes – Provide additional details about why the number is being blocked.

4. Click Block to add the number to the blocked list.

5.  In the confirmation pop-up, click Confirm to block the contact or Cancel to abort the action.

Unblocking a Blocked Number

1. Locate the number to be removed.

Tip: Utilise the Search Bar if needed.

2. Click on Unblock to remove the number from the blocked list.

3. In the confirmation pop-up, click Unblock to unblock the contact, or Cancel to abort the action.

Note: Admins have permission to unblock any contact.

Support

Need further help? Contact [e-mail] or call [phone].