Park Your Calls with Static Parking

Module: Agent Application

Let's check out how to park your call with Static Parking.

How to Static Park a Call

1. While receiving an incoming call, answer the call and expand the call details pop-up.

2. Once you expand the call, click the Park button (the P icon) to select the parking slot.

3. Click Park on the desired parking slot. 

4. The customer’s call is parked in the selected parking slot. 

• Agents assigned to that parking slot can attend to the call. 
• The call is disconnected from your end, and a parked-call indicator is displayed. 

5. You can view the details of the parked call by clicking the parked-call indicator.

How to Retrieve a Static Parked Call

• To retrieve the call, click the Call icon in the parked-call details.

Support

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